Our experts can diagnose many system issues without an on-site visit. We’ll review your monitoring data, identify the root cause, and guide you on next steps. If a technician visit is needed, we’ll schedule it right away often the same day for members.

• Basic: Priority Scheduling, skip the general line

• Premium ($29/mo): 1st Available appointment – no exceptions

• Elite ($49/mo): Immediate Response Scheduling

Yes, you can adjust your membership at any time. Upgrades take effect immediately, and downgrades begin at your next billing cycle. For downgrades, if annual service is provided members are responsible for the balance of the 1st year cost from time of cancellation. 

Yes. As long as your membership is active, your system remains connected to EnergyAid’s monitoring platform. Our team will notify you if we detect performance issues, outages, or alerts, including loss of connectivity.

Yes. You can cancel anytime. If no services have been provided during your term, there’s no penalty. If services were performed for qualifying plans, you’ll simply pay the remaining balance for the annual cost or the regular service rate for any completed panel cleaning and tune up work. 

Yes. Most manufacturers carry warranties ranging from 7-25 years. A certified EnergyAid solar technician can assist with any system diagnostics and help process warranty claims if applicable with the manufacturer(s).